Terms and Conditions

1. Definitions

In these terms and conditions, the following words shall have the following meaning: The COMPANY shall mean
Britannia Direct Limited. The CUSTOMER shall mean the corporate identity, firm or person seeking to buy goods
from the COMPANY.

As a user of this website you acknowledge that any use of this website including any transactions you make is subject to our terms and conditions below. Please read through these terms and conditions carefully before using this website.

The Company reserves the right to change these terms and conditions at any time. Any such changes will take effect when posted on the website and it is your responsibility to read the terms and conditions on each occasion you use this website. Your continued use of the website shall confirm your acceptance to be bound by the latest terms and conditions.

2. Contract

These Terms & Conditions govern the supply of goods sold by the Company to the customer named on the order provided on the Company’s website. Together with the completed order form, these Terms & Conditions constitute the entire and only agreement between us. The Company’s acceptance of your order by delivery of goods constitutes a legally binding contract between us on these terms and conditions. These Terms and Conditions do not affect your statutory rights.

We will confirm acceptance of your order by sending an e-mail to the e-mail address you have provided to us. At this point the purchase contract will be made and we will supply the goods to you in accordance with your order and these Terms and Conditions.
Orders are accepted subject to goods being available and unsold at the time of order.

3. Price

All prices are shown in GBP (Pounds Sterling) and are subject to VAT at the prevailing rate. All goods are sold subject to availability. Both price and availability information is subject to change without notice, hence any subsequent purchases of the same product cannot be guaranteed at the same price. The availability of the goods that you wish to purchase is shown on the individual product page.

We must receive payment for the whole of the price of the goods you order and any applicable charges for carriage before your order can be despatched, unless we have agreed otherwise in advance.
Current prices are displayed on this website and supersede any other printed prices offered.

4. Availability

The inclusion of the quantity in stock is an indication of availability only and is not a guarantee that the goods are available at the time at which you order them. If, after you submit your order, the goods that you have ordered are not available, we will call you to agree to either substitute the goods for a similar item of equal or greater value, issue a refund, or place the item on back order.

The COMPANY reserve the right to improve specifications, update prices where necessary and withdraw any item from sale without notice.

5. Back Orders

Products which are currently out of stock can be placed on back order. We receive goods daily and often we are expecting out of stock goods within a couple of days. Please therefore ring for an expected date of delivery and place your order or order on the website. Out of stock items can still be ordered on the website and will be placed on back order and delivered when available. Please note that all back orders will be charged for at the time of ordering, unless you have an authorised credit account. Any order that has back order items will be sent excluding the back orders, however the delivery cost may be recalculated if the value of the available stock does not meet the free delivery limit. Back orders will be despatched when available, however if the value of the back orders does not meet the free delivery limit, the Company will contact you to discuss your options which will include paying a delivery fee or adding to the order to reach the minimum free delivery limit. Ordering items on back order does not guarantee delivery nor does it guarantee the restocking of the item. The Company will contact you if the item is no longer available. As any item on back order cannot be guaranteed you have a right to cancel the order at any time up until the time at when the order has been dispatched.

6. Descriptions

Whilst we take the utmost care to ensure the product descriptions, pictures, information and prices are accurate we do not accept liability for any inaccuracies, errors or omissions. Despite our best efforts, a small number of the items displayed on our site may be miss-priced, miss-described or have the wrong picture. No contract exists between the Company and you until the Company accepts the order. Payment for an order is not considered as acceptance of an order.

All dimensions quoted on the website are approximate and should be taken as a guide only.
Due to the limitations of technology and individual screen settings colour reproduction of goods offered should be taken as a guide to the actual colour only. Product pictures are shown for illustration purposes only and should not be used as an exact replication of the finished product.

7. Pricing Errors

The price payable for the goods you order is as set out on our web site at the time you place your order. If we discover an error in the price of goods you have ordered, we will inform you as soon as possible and give you the option of reconfirming your order at the correct price or cancelling it. If we are unable to contact you, we will treat the order as cancelled. If the order is cancelled and you have already paid for the goods, you will receive a full refund.

8. Delivery

Please see our delivery section for current delivery charges and free delivery terms.

If due to the weight of your order being excessive in relation to the value, the Company may need to make additional delivery charges, even if your order would normally qualify for free delivery. These charges would be at our discretion and would be discussed with you prior to dispatch.

Orders received by midday will normally be dispatched the same day using overnight delivery service. This is subject to the items being in stock, the time of year and the couriers next day delivery service, over which we have no control.

We can never guarantee next day delivery although this is achieved for over 90% of our deliveries.

If for any reason delivery cannot be made, our couriers will post a card through the letterbox advising you that they have attempted delivery and invite you to telephone them to arrange either a collection from the nearest collection centre or re-delivery to the original address at a convenient time during normal working hours. This is free of charge. However, if you are not present to take delivery a second time there will be an additional charge for each subsequent attempt.

We will deliver only to the address on the order and goods will only be delivered, without a signature and only then in a secure place, at your instruction. Risk in goods shall pass to the CUSTOMER on delivery. From the time of receipted delivery, any loss or damage to the goods will be your responsibility and at your own risk. Any transit damage must be notified to the courier at the time of delivery, or delivery should be refused.

The COMPANY is not responsible for any loss of profits arising from late or non-delivery of goods, or delivery of damaged goods, however caused.
In the event of goods not being received within seven days of order, please contact the COMPANY.

9. Returns Policy

Please see our returns policy for more information.

10. Liability

The Company make no representation or warranty of any kind express or implied, statutory or otherwise regarding the contents or availability of the site or that it will be timely or error-free, that defects will be corrected, or that the site is free of viruses or bugs. The Company will not be responsible or liable to you for any loss from material uploaded or transmitted through the website and the Company accepts no liability of any kind for any loss or damage from action taken from reliance on material or information contained on the site.

We will take all reasonable precautions to keep the details of your order and payment secure, but, unless we are negligent, we cannot be held liable for any losses caused as a result of unauthorised access to information provided by you.